Market research.

Competitive analysis.

Space planning and facility recommendations.

Financial analysis with assumptions working with your financial team.

Concept creation and brief.

Work with your architects and design team supporting all areas of the build. Ensuring aesthetics and functionality are founded from a place of equal importance.

Review of floor plans with a direct focus on operational flow to provide maximum return.

Create a seamless customer journey that provides effortless navigation for the guest.

Pre-opening timeline.

Pre-opening budgets including operating stock and equipment lists.

Professional and retail product recommendations.

Linen requirements.

Wellbeing food and beverage direction.

Selection of a suitable spa software system.

Set up of site and treatment areas. (On site support provided).

Ongoing advisory support and guidance post launch.

Build exceptional brand standards that will be the foundation for future growth opportunities and expansion.

Enable you to deliver a high level of consistency at all times through implementation of standards training materials.

SOP Manuals

Policies & Protocols

Health Forms

The perfect offering to compliment the overall vision and environment.

Build a supporting team structure.

Create relevant job descriptions.

Job ads.

Assist with interviews and trade tests for all required roles.

Provide guidance for team trainings and onboarding.

In depth business evaluation, operational review and recommendations.

Mystery shopper reporting packs (one off, monthly and quarterly).

Organisational structure analysis and recommendations.

Team development (round table meetings).

Treatment menu review and development.